If you don't get steps
* Go to iPhone settings - Privacy - Motion & Fitness Activity
- enable Fitness Tracking (if you haven't already)
- allow this for SportsTracker (Required to count steps)
Note! If you have disabled Fitness Tracking from Apple Watch companion app Privacy settings you don't get steps
If you don't get location
* Go to iPhone settings - Privacy - Location Services
- enable Location Services (if you haven't already)
- allow this for SportsTracker (Wile Using the App or Always)
If you don't get heart rate from the wrist HR
- Check that you have enabled Heart Rate from Apple Watch companion app Privacy settings.
- You are wearing the watch as Apple has recommended
How to sync Apple Watch activities if they are not synced automatically:
* open ST app on your iPhone, syncing should start
* if the ST app is already open, open the Apple Watch menu by tapping the watch icon in the top left corner, syncing should start
How to sync Apple Watch activities if they are not still synced:
* make sure both the iPhone and Apple Watch have enough charging (battery level is high enough) to sync to trigger
* make sure iPhone and Apple Watch are connected either via Bluetooth or Wi-Fi (red phone icon is not displayed on the Apple Watch)
* open Apple's Health app on the iPhone and make sure workouts you are trying to sync are visible in Today > Workouts > Show All Data
If Black'n white Sports Tracker logo appears on the watch screen
You are missing Apple Health permissions (ST Apple Watch app shows only the ST icon, but does not prompt for a permission request):
* open Apple's Health app on the iPhone, go to Sources > SportsTracker and toggle Turn On All Categories
If route is not available for the workout after syncing?
You are missing Apple Health permissions
* open Apple's Health app on the iPhone, go to Sources > SportsTracker and toggle Turn On All Categories
You have disabled location permission in iPhone's Privacy settings
* Go to iPhone's Settings > Privacy - Location services -SportsTracker and enable (While Using the App or Always)
You are using Apple Watch Series 1 or older without iPhone
* Apple watch series 1 and older don't have in-build GPS sensor